1.1 Order process
Our order process is simple and easy to understand. All you have to do is browse the items you like on the website, select your size and quantity, and add the items to your cart. During checkout, you will be asked to provide your correct shipping address and payment information. Once you confirm your order and complete payment, you will receive a confirmation email containing your order details.
1.2 Order confirmation
Please check the contents of your shopping cart to ensure that size, color, and quantity selections are correct before confirming your order. Once the order is confirmed, we will process your order immediately.
1.3 Order cancellation
If you need to cancel your order, please contact our customer service within 24 hours after confirming your order. After this period, we may not be able to cancel processed orders.
2. Return
2.1 Conditions for returns and exchanges
To ensure your rights and interests, please read the following conditions carefully before submitting a return or exchange application:
Return or exchange requests for goods should be made within 30 days of purchase. Items must be unused, undamaged with the original packaging intact. Unique products may have specific return and exchange conditions; please check the relevant information on the product page. Additionally, ensure that the original tags are attached and the hygiene sticker (if applicable) is intact.
2.2 Return and exchange process
If you are eligible for a return or exchange, please follow the steps below:
Contact customer service: Please contact our customer service and provide the order number, product information, and your reason for return or exchange. You can contact me via email or the contact form on the website.
Review and Approval: Our customer service team will review your return or exchange application. We will provide corresponding return and exchange instructions if your application meets the requirements.
Packaging of goods: Please package the goods properly, ensure the original packaging is intact, and attach relevant documents (such as an order confirmation letter).
Delivery of goods: Follow the instructions provided by customer service and send the goods back to our designated address. You should choose a trackable shipping service to ensure the safe delivery of your items.
Reviews and Refunds/Exchanges: We will conduct a final inspection once we receive the item. If everything meets the conditions, we will issue a refund or exchange based on your choice.
2.3 Special circumstances
For exceptional circumstances, such as damaged goods or incorrect delivery, please contact our customer service within 48 hours of receiving the goods, and we will provide appropriate solutions.
